FAQ

1. When will I get my coffee?

Check out our Shipping & Billing page for shipping times.

 

2. When will I be charged?
Check out our Shipping & Billing page for shipping times.

  

3. Where do you ship?
For now, we ship to any United States address including military addresses. We may ship to Canada down the road if we get enough requests.

 

4. What is your cancellation policy?
You can cancel a Club order at any time by logging into your account and hitting the Manage Subscription button.

  

5. How Do You Select the Roasters and Coffees?
A question with a threefold answer…

First, good old fashioned research. A lot of googling, a lot of asking around, a lot of traveling. Being around since 1998, we have quite a database of roasters and many contacts in the industry. We always have our eyes and ears open. It’s what we do!

Secondly, several of our roasters have been sent to us as suggestions from you, our club members. We really appreciate these referrals and love sharing a coffee with the club that one of you suggested, just as you would with friends. Since you tend to love coffee as much as we do, we’ve had great success following those leads.

Lastly, artisan roasters get in touch with us. We receive samples, calls, and letters all the time. We taste each of these, with a few special coffees making it through our tests to continue the journey to you.

  

6. Can I send my gift recipient a personalized message?
Of course! There will be a place to enter a personalized message during the checkout process. Be sure to include your name in the message unless you want it to be a mystery! We will include a nice card with your message on it along with their first shipment.

 

7. Can I pick the date for my gift to be delivered?
A Gift order should be received by your gift recipient in about 4-9 business days. So, you can time your order accordingly. However, if you's like us to try and target a specific date, we will do our best to accommodate it. Just shoot us an email.

 

8. I have another question that that isn't listed here.
Please ask us! Just head over to our Contact Us page or email us directly at support@betterbeans.com

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