Frequently Asked Questions
Well coffee of course! Depending on which subscription you choose, there will be either one 12oz or two 12oz bags of coffee. Also in the box will be some information on the roaster and the particular coffee selections that month; as well as any news or updates for Better Beans Coffee Clubs.
2. When will I get my coffee?
You will receive your order the following calendar month in which you place your order. For example, if you order in September, you will get your coffee in October. If you order in October, you will get your order in November. Expect your coffee sometime during the first week of the month. We typically ship USPS 2-Day Priority Mail on the first business day of the month.
3. When will I be charged?
You will first be charged as soon as you place your initial order. The next time you will be re-billed depends on which billing preference you choose:
– If you select month to month billing, your second billing will be on the 11th of the following month. Subsequently, you will be re-billed on the 11th of every month thereafter. If you happen to sign up near the very end of the month, and prefer not to be billed as soon as the the following 11th, you can use our new skip a month feature.
– If you select one of the pre-pay options, your second billing will take place at that same interval. For example, if you sign up for the 3 month pre-pay option your second billing will take place in 3 months. Subsequently, you will be billed every 3 months.
4. Can I skip a month?
Absolutely. Technically, it should be called skip a subscription. If you elect to skip a month, you will NOT be billed on your next re-bill date. So, if you signed for monthly billing, you will only skip 1 month. If you signed up for 6 months, you will actually be skipping 6 months. If you are unsure of anything, please use the “Contact Us” button at the bottom of this page and we’ll take care of your specific needs.
5. Where do you ship?
For now, we ship to any United States address. We may ship to Canada down the road if we get enough requests.
6. What is your cancellation policy?
You can cancel at any time by logging into your account. Please be aware, if you cancel after you have been re-billed on the 11th, you will still receive your coffee box the following month. Also, if you paid for a longer term pre-paid subscription (3, 6, or 12 months), you will continue to receive coffee until you subscription runs out, but you will not be billed again. If you want to stop all future shipments and get a refund, please use the “Contact Us” tab and we’ll take care of it.
7. I noticed you use the same roasters sometimes. What’s up with that?
Yes we do. Although we use the same roasters on occasion, you will never experience the same coffee twice. Many roasters have several amazing blends and flavors. It would be a shame to use them only once.
8. How Do You Select the Roasters and Coffees?
A question with a threefold answer…
First, good old fashioned research. A lot of googling, a lot of asking around, a lot of traveling. Being around since 1998, we have quite a database of roasters and many contacts in the industry. We always have our eyes and ears open. It’s what we do!
Secondly, several of our roasters have been sent to us as suggestions from you, our club members. We really appreciate these referrals and love sharing a coffee with the club that one of you suggested, just as you would with friends. Since you tend to love coffee as much as we do, we’ve had great success following those leads.
Lastly, artisan roasters get in touch with us. We receive samples, calls, and letters almost every week. We taste each of these, with a few special coffees making it through our tests to continue the journey to you.
9. How do I send someone a Better Beans Coffee Club membership as a gift?
Just visit the Gifting page and we’ll walk you through the process. Basically, it works exactly the same as the regular subscription process. The only difference is you will be able to send them a personalized message along with their first shipment.
10. Can I send my gift recipient a personalized message?
Of course! There will be a place to enter a personalized message during the checkout process. Be sure to include your name unless you want it to be a mystery! We will include a nice card with your message on it along with their first shipment.
11. Can I pick the date for my gift to be delivered?
Unfortunately no (not really). The whole point of our coffee of the month club is to deliver ultra-fresh coffee to our members. We go through great lengths to ensure this happens. As soon as our roasters do their thing, we ship it out as soon as possible. So, everyones shipment delivers on the same day at the beginning of each month. Now, if you really really need us to ship it on a specific date, just contact us and we’ll do our best to take care of you.
We do offer special occasion shipments in addition to our normal subscription shipments for certain holidays throughout the year. So, check back when you’re looking for an awesome Christmas or Fathers Day gift!